Notification On The Method Of Submitting Complaints
In accordance with Art. Article 10, paragraph 3 of the Consumer Protection Act, OFFICIAL GAZETTE, no. 41/14 we inform consumers that complaints that raise their dissatisfaction with the product purchased or the service provided may be submitted in writing in our main office or by post to the following address:
Password ltd., Jarunska 19b, 10 000 Zagreb, Croatia or to the email address: email@example.com.
We will give the customer written answer no later than 15 days after the receipt of the complaint.
Autorithy body : Ministry of Tourism – Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb, firstname.lastname@example.org.
WHAT ARE COOKIES?
Cookies are small files, typically of letters and numbers, downloaded onto your computer or mobile device when you visit certain websites. When you return to these websites, or visit other websites that use the same cookies, the websites recognize these cookies and your browsing device. A cookie cannot read data off your hard drive or read cookie files created by other websites.
Cookies set by the website operator are called “first party cookies”. Cookies set by parties other than the website operator are called “third party cookies”. The parties that set third party cookies can recognize your computer both when it visits the Jung Sky website and when it visits certain other websites.
Information collected by cookies and other technologies are treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
When you access our products or services, we or companies we work with may place cookies on your computer or other device. The following are some examples of non-personal information that we collect and how we may use it:
We may collect and store details of how you use our website. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
WHAT TYPES OF COOKIES DO WE USE?
We use the following types of cookies:
These cookies collect information about how you use a website. For example, a performance/analytics cookie will collect information about which pages you go to most often, how much time you spend on that page, or if you get error messages from certain pages. These cookies do not gather information that identifies you. The information these cookies collect is anonymous and is only used to improve how our Services work.
These cookies allow us to remember the choices you make and to tailor our products or services so we can provide relevant content to you. For example, a functionality cookie can remember your preferences (e.g., country or language selection), or your username.
We use session cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser.
HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?
The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted (i.e. after you have finished browsing).
DOES V-CONCIERGE USE ADVERTISING COOKIES?
V-conceirge uses third party service providers to display advertising on our products and services and serve advertising on other third-party sites that are more relevant to you or your interests. They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of the advertising campaign.
They remember that you have visited a website and this information may be shared with other organizations, such as advertisers. This means that after you have been to our websites, you may see some advertisements about our Services elsewhere on the Internet. The information collected through this process by the third-party service providers does not enable us or them to identify your name, contact details or other personal information that directly identifies you unless you choose to provide these. Such advertising will only be delivered where permitted by applicable law.
HOW TO MANAGE COOKIES
You have the right to decide whether to accept cookies. You can exercise your preferences in relation to cookies served on our website by taking the steps outlined below.
Our Cookies (or, “First-Party Cookies”). You can use the browser with which you are viewing this website to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). You can find more information about how to change your browser cookie settings at http://www.allaboutcookies.org
Third-Party Cookies. To opt-out of third-party advertising networks and similar entities that use
targeting/advertising cookies, go to http://www.aboutads.info/choices. Once you click the link, you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising entities. For more information about third-party advertising networks and similar entities that use these technologies, please see http://www.aboutads.info/consumers.
Flash Cookies. If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the website storage settings panel.
We may update this Cookie Notice from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. If we do, you will be notified when you first visit our website after the change. You can also revisit this website if you wish to keep yourself informed.
In case of data subject’s data processing, V-concierge acts as a data controller.
Pursuant to applicable EU General Data Protection Regulation (GDPR) personal data means any information relating to an identified or identifiable natural person (hereinafter: “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
V-CONCIERGE PRINCIPLES RELATING TO PROCESSING OF PERSONAL DATA
- collect and/or process personal data lawfully and fairly, and to the minimum extent necessary for successful fulfilment of the contract and/or legal obligation (lawfulness and fairness);
- collect personal data only for below specified purposes (purpose limitation);
- collect only adequate, relevant and limited personal data necessary in relation to the purposes for which they are processed (data minimization);
- keep records of any personal data in accurate manner and up to date, as well as ensure that any inaccurate personal data which is processed is erased or rectified without delay (accuracy);
- keep personal data no longer than is necessary for the purpose for which the personal data are processed (storage limitation)
- keep all personal data secured and shall implement and keep at all times latest technical and organizational measures in order to safeguard the rights and freedoms of data subject (security).
HOW DO WE COLLECT PERSONAL DATA
V-concierge may collect personal data on data subject who use v-concierge service via any mean of communication, e.g. phone, e-mail, official web site.
Additional Information received via Web site
We may receive and store certain types of information automatically, such as whenever you interact with the website. This information does not necessarily reveal your identity directly but may include information about the specific device you are using, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.
PURPOSE OF COLLECTING PERSONAL DATA
Purpose of collecting and processing of your personal data is to successfully render our services, to take steps prior to entering a contract, and additionally for marketing purposes, subsequent subject to prior consent given by you.
PERSONAL INFORMATION WE COLLECT
We shall collect and process any data subject’s personal data based on two purposes:
- a) to fulfill itscontractual obligationtowards users;
- Contact information: name, surname, address, e-mail, phone number, bank account number, passport ID number, optionally: passport/personal ID card number and any other information required by law;
- Financial information: bank account number, bank, credit card number;
- b) to fulfill legal obligationof certain country;
- We are obliged, depending on country of flight departure and/or destination, to additionally collect and disclose certain personal information in order to comply with legal requirement, e.g. to register your entry in certain country as a tourist;
Depending on service type, in order to fulfill our legal obligations, we may request from time to time additional information such as:
- Passport, personal ID scan or some other required document for the passenger;
- any other information required by law.
- c) We shall not process your data for any other purpose then for the purpose of fulfilling our contractual and legal obligation. In case of processing your personal data for potential marketing purposes, we shall obtain from you a prior written consent, which consent you can withdraw at any time by simply addressing to our contact written below.
In case the passenger is an individual who is under 16 years old, we shall obtain a prior written consent from the parent for personal data processing for legal/contractual purposes as described above.
HOW COLLECTED INFORMATION IS USED
- In general, we use personal information to operate, deliver our services. Examples of how we may use your information include:
- to successfully take necessary steps at the data subject prior to entering into contract;
- to successfully fulfill our contractual obligation;
- to successfully fulfill our legal obligation;
- to resolve disputes, collect fees, and troubleshoot problems;
- with prior consent for marketing purposes:
- To provide you with services and products;
- To communicate with you about our events or our partner events.
INFORMATION SHARED TO THIRD PARTIES
We are sometimes required to submit in limited manner your personal data to third parties (e.g. to booked hotel on your behalf, ground handling carrier for luggage, use of lounge room at the airport, for taxi driver to identify you in front of the airport, to proceed with payments via online payment systems etc.), however, such activity is strictly related to fulfillment of contractual services previously agreed with you and information sharing shall be reduced to minimum.
We are also sometimes required to disclose your personal data to comply with requirement of any governmental authority, e.g. to submit your name and surname to register you as a tourist in the country, airport security check etc.
We will never sell or rent your personal information.
HOW YOU CAN ACCESS OR CHANGE YOUR PERSONAL INFORMATION
You are entitled to review, correct, or amend your personal information, or to delete that information where it is inaccurate. For this purpose, you can always address us to our contact details below.
HOW WE PROTECT AND STORE PERSONAL INFORMATION
We maintains appropriate physical, technical and administrative measures to protect the security and confidentiality of the personal information you entrust to us. E.g., we use security measures such as firewalls and data encryption, enforce physical access controls to our buildings and files, authorize access to personal information only for those employees who require it to fulfill their job responsibilities
HOW LONG DO WE KEEP PERSONAL INFORMATION?
We shall keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a flight with us we will keep the information related to your booking, so we can fulfil the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience.
We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.
RIGHTS IN CONNECTION WITH THE USE OF YOUR PERSONAL INFORMATION
Rights of access, correction
You have a right of access to the personal information that we hold about you under GDPR, and to some related information.
Right to rectification
You can require any inaccurate personal information to be corrected or deleted.
Right to object and right to erasure
You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted). If you wish to exercise any of these rights, please contact us as set out below.
Right to data portability
You are entitled to transmit data we collected about you to another entity in a structured, commonly used and machine-readable format. You may request such transmission from us to another controller where technically feasible.
HOW TO CONTACT US
Method of payment
After receiving Your inquiry, You will receive an official offer to Your e-mail in PDF format, in which are located all data required for the carrying out of payment. After receiving payment, on Your email address we will send a confirmation of successful payment.
Payment of all our services can be via credit card and paypal online payment or via bank transfer.
IBAN: HR37 2340 0091 1108 1824 6
Privredna banka Zagreb d.o., Radnička cesta 20, 10 000 Zagreb, Croatia
We can, but is not obligated, to accept a reservation of funds through credit cards as a guarantee of payment.
The entry of personal data and data about the number of credit cards is protected by the SSL Protocol which ensures Wspay system for the online authorization of credit cards.
Authorization and billing credit card works up through the PBZ card-and by using a system of WsPay for authorization and payment card in real time. Pages on which to enter information about the credit cards not to remember the entered data nor is the data about the numbers of credit cards stored in the base data.